Stay Informed with our Terms & Conditions

Terms & Conditions

At Parakkat Nature Hotel & Resorts, every reservation is carefully planned to ensure the highest level of guest experience. As rooms are held exclusively for confirmed guests, the following cancellation and amendment policy shall apply to all reservations.
 

1. Reservation Confirmation

• All reservations are confirmed only upon receipt of the applicable advance payment.
• The hotel reserves the right to release unconfirmed reservations without prior notice.
• A valid government-issued photo ID is mandatory at the time of check-in.

2. Cancellation Policy

Reservations Made Within 7 Days of Arrival: 
 

• Any reservation made within 7 days of the scheduled arrival date, including same-day and next-day bookings, is 100% non-refundable.
• No cancellation, amendment, credit note, or date change shall be permitted.

Cancellation 15 Days or More Before Check-in:
 

• Eligible for 100% refund of the amount received, after deduction of applicable bank / payment gateway charges, if any.

Cancellation Between 7 and 14 Days Before Check-in: 
 

• 50% of the total booking amount will be refunded.
• The remaining 50% shall be retained as cancellation charges.

Cancellation Less Than 7 Days Before Check-in:
 

• No refund shall be applicable.
• The entire booking amount will be forfeited.

3. No-Show & Early Departure

• Failure to check in on the confirmed arrival date without prior written communication shall be treated as a No-Show.
• The entire reservation amount shall be forfeited.
• No refunds shall be provided for early departures, unused room nights, late arrivals, or services not availed after check-in.

4. Reservation Postponement / Date Amendment

• Requests for change of travel dates are entirely at the sole discretion of the hotel.
• Approval shall depend on:
• Room availability.
• Seasonal demand.
• Applicable room tariff on the revised dates.
• Operational feasibility.
• Approval of one amendment does not create any right to future amendments.
• The hotel reserves the absolute right to decline any amendment request without assigning any reason.
• Rate differences, taxes, and applicable administrative charges shall be payable by the guest.

Future Date Amendment Coupon (Validity Policy)
 

• In cases where a date amendment request is approved for a future travel date, the guest may be issued a date amendment coupon at the sole discretion of the hotel.
• Such coupon shall be valid for a period of 6 (six) months from the date of issue, unless otherwise specified.
• The coupon shall be applicable only for eligible reservations and cannot be exchanged for cash or refunded.
• The eligible coupon will be issued and communicated via email from support@parakkatresorts.com by the Head Office to the eligible guest.
• The coupon is non-transferable and must be used by the same guest under the original booking name unless explicitly approved by the hotel.

5. Peak Season, Long Weekends & Special Events

For bookings during peak seasons, festive periods, long weekends, conferences, weddings, or special events:
 

• The hotel reserves the right to impose 100% advance payment.
• Such reservations may be completely non-refundable and non-amendable, irrespective of the standard cancellation policy.
• The applicable terms shall be communicated at the time of booking.

6. Group Bookings

• Group bookings shall be confirmed only upon receipt of a minimum 50% advance payment.
• Separate cancellation, payment, and amendment terms shall apply and form part of the group confirmation.
• The hotel reserves the right to revise room allocation or release blocked inventory if payment milestones are not met.

7. Refund Processing

• Approved refunds shall be processed only through the original mode of payment.
• Processing time is 7–14 working days, subject to banking and payment gateway timelines.
• Bank charges, payment gateway charges, currency conversion losses, and applicable taxes may be deducted wherever applicable.

8. Force Majeure

The hotel shall not be liable for cancellations or inability to provide accommodation arising from circumstances beyond its reasonable control, including but not limited to natural disasters, floods, landslides, pandemics, epidemics, civil unrest, strikes, government restrictions, war, or other force majeure events. In such cases, any refund, credit, or rescheduling shall be entirely at the hotel’s discretion.

9. General Terms

• Cancellation requests must be submitted by the guest in writing to support@parakkatresorts.com.
• The effective cancellation date shall be the date and time the written request is received by the hotel.
• Reservations made under promotional offers, discounted packages, corporate agreements, travel agent contracts, OTA bookings, or special promotional rates may carry separate cancellation terms.
• The hotel reserves the right to refuse, cancel, modify, or amend any reservation in cases of fraud, incorrect pricing, misuse of promotional offers, or breach of hotel policies.
• All disputes shall be subject to the exclusive jurisdiction of the courts at Ernakulam, Kerala.
• The decision of the management of Parakkat Nature Hotel & Resorts regarding cancellations, amendments, refunds, and interpretation of this policy shall be final and binding.